Effective date: July 15, 2026 · Last updated: July 15, 2026
Ringwell (ringwell.tech) is a product of and operated by GOPROIT LLC (“Ringwell”, “we”, “us”, or “our”). Ringwell provides an artificial-intelligence-powered receptionist and field service management platform designed primarily for home-service and appointment-based businesses, including HVAC, plumbing, electrical, maintenance, repair, and related service providers.
Our platform may answer telephone calls, interact with callers using an AI-generated voice, collect service-request information, check technician availability, schedule appointments, create job records, assign or notify technicians, send text messages, track job status, store job-site photographs, issue invoices, and connect with customer-authorized third-party systems. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information in connection with our websites, dashboards, AI receptionist, telephone and SMS communications, technician tools, APIs, and related services (the “Services”).
1. Who We Are
The entity responsible for this Privacy Policy is GOPROIT LLC, operating the Ringwell platform.
Website: https://ringwell.tech
Support and privacy requests: support@ringwell.tech (Attention: Privacy)
2. Our Privacy Roles
As a controller: we determine the purposes and means of processing for information about visitors to our website, individuals who request a demonstration or trial, prospective customers, customer account administrators and billing contacts, and our own security, fraud-prevention, and service-improvement activities.
As a processor / service provider: when a business customer uses the Services to manage its own callers, customers, technicians, appointments, jobs, messages, and invoices, that customer determines why personal information is processed and we process it on the customer’s behalf to provide the contracted Services. Individuals seeking to exercise rights concerning information controlled by a Ringwell customer should normally contact that business first; we will assist our customers with valid requests as required by law.
Customer responsibility: customers must not use Ringwell to collect or process personal information unlawfully. Customers are responsible for providing legally required privacy notices, disclosing the use of an AI receptionist where required, giving call-recording notices, obtaining consent where required, and maintaining a lawful basis for the messages they send.
3. Personal Information We Collect
- Account data: name, email, role, company details, and billing information for business users who register on the Ringwell dashboard.
- Caller and booking information: name, phone number, email (if provided), service address, and description of the requested service, collected when you call a business that uses Ringwell.
- Call audio and transcripts: calls answered through Ringwell may be recorded and transcribed, depending on the business’s settings and applicable law. AI-generated outputs include summaries, detected intent, service categories, and urgency indicators.
- Appointment, dispatch, and job data: dates, times, service types, technician assignments, job status, arrival information, and job-site photographs.
- Communications: SMS messages, emails, delivery status, and opt-out records.
- Location data: technician location and arrival/ETA information, where the business enables those features.
- Invoice and payment metadata: amounts, payment status, and method. Card details are handled by payment processors — we do not store full card numbers.
- Technical data: IP address, browser and device information, logs, and usage data.
4. How We Use Personal Information
- To answer calls, schedule, confirm, and manage service appointments on behalf of the business you contacted.
- To send appointment-related notifications and account security codes (see Section 6).
- To operate dispatch, technician, invoicing, and payment workflows for our business customers.
- To provide customer support, secure the platform, prevent fraud and abuse, and improve the Services.
- To comply with legal, tax, and regulatory obligations.
Where a lawful basis is required, we rely on performance of a contract, legitimate interests, consent (which you may withdraw at any time), or legal obligation, depending on the activity.
5. AI Voice Processing, Call Recording & Transcription
A Ringwell-enabled telephone interaction may involve a synthetic, computer-generated voice rather than a human receptionist. The AI may greet you, ask questions, gather contact and address information, propose appointment times, create a job, and generate summaries or notes. AI systems can misunderstand speech; transcripts may not be verbatim, and information should be independently verified where accuracy is important. The Ringwell AI receptionist is not a substitute for emergency services — callers facing an immediate threat to life, safety, or property should contact the appropriate emergency authority.
Calls may be recorded or transcribed depending on the business’s settings and applicable law; the business you call is responsible for providing any legally required recording notices. We do not create biometric voiceprints or use voice audio to identify individuals by unique biological characteristics. We do not use identifiable customer content to train unrelated general-purpose AI models without a valid legal basis and any required customer authorization. We do not use automated processing to make decisions that produce legal or similarly significant effects on individuals.
6. SMS / Text Messaging
If you provide your phone number when booking a service appointment by phone, you consent to receive SMS text messages related to that appointment, including booking confirmations, technician arrival and ETA notifications, scheduling updates, and appointment reminders. Business users consent to receive one-time verification codes (2FA) by SMS when they create an account on the Ringwell dashboard at ringwell.tech; these codes are sent solely to secure account access.
Message frequency varies based on your appointments. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and get assistance by replying HELP or emailing support@ringwell.tech. An opt-out may not prevent messages required to complete an active transaction or legally required notices.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS opt-in data are not sold, rented, or shared with any third party for marketing. Text messaging originator opt-in data and consent are used solely to deliver the appointment-related and account-security messages described above.
7. How We Disclose Personal Information
We disclose personal information only as needed to operate the Services:
- To the business you contacted and its authorized users (administrators, dispatchers, assigned technicians).
- To service providers and subprocessors that provide cloud hosting, AI and speech services, telephone and SMS carriers, email delivery, payment processing, security, and support tooling — strictly to perform services for us under contract. A current subprocessor list is available on request via support@ringwell.tech.
- To professional advisers (lawyers, accountants, insurers) under confidentiality obligations.
- For legal reasons: to comply with law, respond to lawful requests, prevent fraud, protect safety, or enforce agreements.
- In business transactions: to potential investors or successor entities, subject to appropriate safeguards.
8. Sale and Sharing of Personal Information
We do not sell customer content, call recordings, transcripts, job information, technician information, or service-recipient information for money. We do not disclose customer content to data brokers and do not use customer content for cross-context behavioral advertising. We do not knowingly sell or share the personal information of individuals under 16 years of age.
9. Cookies and Similar Technologies
Our website uses strictly necessary technologies (login, session management, security) and may use preference and analytics technologies to understand page visits and feature usage. Where required, we will request consent before using non-essential technologies. You can manage cookies through your browser settings; blocking cookies may affect login and other functionality. Where legally required and technically supported, we treat a recognized Global Privacy Control signal as an opt-out request for that browser.
10. Data Retention
We retain personal information only as long as reasonably necessary to provide the Services, follow our customers’ instructions, satisfy legal and tax obligations, maintain security, resolve disputes, and enforce agreements. Business customers may configure or request retention periods for call audio, transcripts, messages, and job records. Following account termination, we make customer content available for a limited export period, then delete active production copies, retaining only what law or legitimate business needs require; residual backup copies expire through normal backup rotation. Deletion may be suspended where information is subject to a legal hold.
11. Security
We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, least-privilege permissions, authentication controls, encryption in transit, logging and monitoring, backup procedures, vulnerability management, and incident-response procedures. No internet transmission or storage environment can be guaranteed completely secure. If we confirm a security incident affecting customer content, we will notify affected customers or individuals as required by applicable law. Customers must protect their account credentials, restrict user permissions, promptly remove former personnel, and notify us promptly of suspected unauthorized use. Suspected vulnerabilities may be reported to support@ringwell.tech.
12. International Data Transfers
We and our providers process personal information in the United States and may process it in other countries whose privacy laws differ from those in your country. Where required, we use legally recognized transfer safeguards such as standard contractual clauses and supplementary security measures. Contact us for further information about applicable transfer safeguards.
13. Your Privacy Rights
Depending on your jurisdiction and our role, you may have the right to access, obtain a copy of, correct, or delete your personal information; restrict or object to processing; withdraw consent; opt out of direct marketing, sale, sharing, or targeted advertising; request data portability; request human review of certain automated decisions; appeal a denied request; and lodge a complaint with a regulator — all without unlawful discrimination.
To submit a request, email support@ringwell.tech with the subject “Privacy Request”, describing your name, relevant business or telephone number, your relationship with Ringwell, and the right you are exercising. We may take reasonable steps to verify your identity, and we will respond within the period required by applicable law. Where we process information on behalf of a business customer, we may refer your request to that business or assist it in responding. To appeal a denial, reply to the decision with the subject line “Privacy Request Appeal”.
14. Jurisdiction-Specific Notices
EEA / UK / Switzerland: where EU, UK, or Swiss data-protection law applies, our purposes and lawful bases are described in Sections 4–6, and you have the rights described in Section 13, including the right to object to direct marketing and to complain to your national supervisory authority (UK residents may contact the ICO).
California: to the extent the CCPA/CPRA applies, the categories we collect include identifiers, customer-record information, commercial information, internet activity, geolocation data, audio and electronic information, professional information, and inferences (see Section 3 for examples). We use sensitive personal information only as reasonably necessary to provide the Services, secure accounts, and comply with law — not to infer characteristics for advertising. California residents may exercise the rights in Section 13. We do not offer financial-incentive programs in exchange for personal information.
Other U.S. states: residents of states with comprehensive privacy laws may have similar rights, including appeal of a denied request; we process requests under the law applicable to the requester.
Canada: where Canadian privacy law applies, we process personal information in accordance with applicable principles of accountability, consent, limited collection and use, safeguards, openness, and access. Our providers may be located outside Canada, including in the United States.
15. Children
The Services are designed for businesses and are not directed to children under 13. We do not knowingly solicit personal information from children under 13. Because we process incoming calls on behalf of businesses, a minor could contact a Ringwell-enabled number; in such circumstances we process only the limited information necessary to respond, protect safety, or comply with law. If we learn we collected a child’s personal information unlawfully, we will take reasonable steps to delete or restrict it.
16. Sensitive and Restricted Data
Ringwell is not designed to require Social Security numbers, banking passwords, payment card security codes, medical records, biometric templates, or similar highly sensitive data — please do not provide such information during calls or enter it into notes, messages, or photographs. Our standard Services are not intended to store protected health information under HIPAA, and we do not act as a HIPAA business associate without a separately executed Business Associate Agreement. Payment cards should be handled only through approved payment workflows.
17. Technician and Workforce Privacy
Our business customers may use the Services to manage employees, technicians, and contractors, including schedules, assignments, location, arrival times, photographs, and work notes. The customer — not Ringwell — determines how workforce data is used and is responsible for providing workforce notices, obtaining consent where required, complying with workplace-monitoring laws, and configuring location collection proportionately. The Services must not be used for covert surveillance.
18. Third-Party Integrations and Links
When a customer authorizes an integration with another service, the third-party provider may independently collect, use, or retain information under its own terms and privacy policy. Disconnecting an integration prevents future exchange but may not delete information already transferred. We are not responsible for third-party privacy practices merely because we link to a third-party website.
19. Deidentified and Aggregated Information
We may create aggregated or deidentified information and use it for analytics, benchmarking, research, security, and product development. Where required by law, we take reasonable measures to prevent reidentification, commit to maintaining deidentified status, and require recipients not to attempt reidentification.
20. Changes to This Privacy Policy
We may update this Privacy Policy to reflect product changes, legal developments, or business operations. We will revise the “Last updated” date when changes are made and, where legally required, provide additional notice. Material changes apply prospectively unless law permits or requires otherwise.
21. Contacting Us
GOPROIT LLC — Ringwell
Attention: Privacy Team
Email: support@ringwell.tech
Website: https://ringwell.tech
We will investigate privacy complaints and respond within a reasonable period or the period required by law.